TERMS & CONDITIONS
Prices do not include shipping, taxes and duties . All orders are shipped from New York
All orders placed by you are subject to acceptance by JJGRANT.
Acknowledgement of your order means that JJGRANT has received your order request; it does not mean that your order has been accepted or shipped. JJGRANT may in its discretion require additional verification or information before accepting any order.
All of our "Ready to Order" items will take 7-10 business days to ship out. We do offer next day shipping at an additional rate upon request (please email firstname.lastname@example.org)
All "Made to Order" items will take 2-3 weeks to ship but please do not worry will send you weekly updates on the status of your order.
( Refer back to product's description to see if your item is Ready to Order or Made to Order )
After your order is shipped you will be notified via email with your tracking confirmation number.
A SIGNATURE IS REQUIRED FOR ALL DELIVERED ITEMS Without a signature your package will be taken back to your zone USPS where you will have to contact them personally.
To protect our customers, JJGRANT is unable to change/intercept the shipping address of a package to alter its delivery, and JJGRANT will only ship to the address provided at checkout, which must match the billing address.
Due to our Fraud Protection Policy, all online orders are required to have identical billing and shipping addresses. To minimize any fraudulent transactions, any orders with different shipping and billing addresses will not be processed.
Under no circumstances will your personal information be shared or sold to third parties.
RETURNS, CANCELLATION, REFUNDS AND EXCHANGES
WE WILL NOT REFUND AN ITEM UNLESS IT IS DEFECTIVE. IF THE ITEM RECEIVED IS DAMAGED, WE ASK THAT YOU PROVIDE US AN EMAIL THAT INCLUDES A PICTURE OF THE DEFECTIVE ITEM (CLEARLY SHOWING THE DEFECT) WITHIN 5 BUSINESS DAYS FROM THE DATE OF DELIVERY. WE WILL THEN DETERMINE IF THE CLIENT IS ELIGIBLE FOR AN EXCHANGE BY RESPONDING TO THE EMAIL WITHIN 48 BUSINESS HOURS WITH A RETURN CONFIRMATION NUMBER. THE ITEM MUST BE UNWORN WITH ALL ITS ORIGINAL TAGS. WE ARE NOT RESPONSIBLE FOR RETURN SHIPPING COSTS OR DUTY FEES. UPON RECEPTION, INSPECTION AND QUALIFICATION OF THE RETURN, WE WILL PROCESS THE EXCHANGE. A CONFIRMATION EMAIL WILL BE SENT TO YOU WITH AN ADDRESS TO SHIP YOUR DEFECTIVE ITEM BACK TOO. ONCE YOU HAVE SHIPPED YOUR ITEM BACK AND SENT A TRACKING NUMBER TO INFO@JJGRANTNYC.COM WE WILL THEN SHIP OUT YOUR REPLACEMENT ITEM.
YOU CAN NOT ALTER OR MODIFY SHIPPING ADDRESS ON RETURNS.
AN ORDER CANNOT BE CANCELLED. IF FOR ANY REASON WE ARE FORCED TO REFUND A CANCELLED ORDER OR ITEM. WE WILL KEEP PROCESSING FEES OF AT LEAST 60%.
WE DO EXCEPT EXCHANGES WITHIN 48 HOURS , ITEM MUST BE IN ITS ORIGINAL CONDITION